Customer charter

For more than 100 years, Holcim has been committed to serving you and helping your business. Today we are taking another step forward with the launch of our Customer Charter - our commitment to deliver you the best possible products and services.

We have been listening to your feedback and have identified three key areas to further support you.

These are:

  • Being easier to do business with
  • Keeping our promises
  • Finding more ways to create value for you and your customers 

The Holcim Customer Charter provides you with the specific commitments that we are making to ensure we can achieve these goals.

Furthermore, we will be measuring our performance against these commitments, so we can continually improve over time. If you have any further questions please do not hesitate to contact your local Holcim representative.