Solutions-driven customer experience in the spotlight

10 June 2019

At Holcim, we pride ourselves on delivering the highest level of service to our customers across Australia and New Zealand. Our ambition to provide an industry-leading customer experience drives us to continually raise the bar and explore new and improved ways to support the needs of our many customers.

 

Earlier this year, we celebrated our most outstanding examples of customer and sales excellence throughout 2018 at our Annual Awards. Meet the teams and individuals who have helped raise the bar.

Customer and Sales Excellence Awards

Well done to Holcim’s Sydney Major Projects team, who were named this year’s Customer Excellence Award winners at our Australia and New Zealand Annual Awards. Working on some of the largest and most transformative public infrastructure projects for the Sydney region, including WestConnex M4 and M5, Sydney Metro, CBD Light Rail and NorthConnex, the Major Projects team continue to raise the bar for Holcim.

Over the years, the knowledge and experience gained by the Sydney Major Projects team has been key to building strong industry relationships and a reputation for continuously exceeding customer expectations. At the heart of their success is their unwavering commitment to excellence and always putting the customer first. It is this focus and determination that has contributed to their winning edge in the market.

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Customer Excellence Award winners (l-r): Ben Russell, Sydney Night Shift Mgr; Theo Combis, Projects Technical Support Mgr; David Dorling, Project Mgr Sydney Light Rail & NorthConnex; Garry Simon, Project Manager WestConnex 1B & new M5; Jon Cush, Project Mgr Sydney Metro; Scott Jacobson, Major Projects Director; Daniel Armstrong, Projects Transport Supervisor.

 

Sales Team of the Year Award

Congratulations to the Excel Concrete Sales Team who were recognised for their outstanding work throughout 2018. Placing their customers at the heart of decisions, the Excel team have continually exceeded expectations and relentlessly sought out new ways to deliver the highest quality service to their customers.

From introducing Sales Safety Improvement Team meetings to increase customer relevance in safety conversations, to their excellent customer response and engagement results via Salesforce, the entire team’s personal determination to secure every opportunity and find enhanced value-added solutions for their customers make them this year’s worthy Sales Team of the Year.

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Sales Team of the Year presentation (l-r): George Agriogiannis, Holcim CEO; Fraser Ross, Sales Manager Excel; Israel Haddon, Account Manager Excel and Kevin Larcombe, Executive GM New Zealand.

 

Salesperson of the Year Award

Highly regarded by his customers and peers alike, Danny Mazzarolo, Aggregates Account Manager for South East Queensland, has been a great contributor to the SEQ Aggregate business in 2018 and a deserving winner of the Salesperson of the Year award.

Through his utmost dedication to the needs of his customers and his commitment to delivering the highest level of service Danny has supported the growing supply-demand for his two-quarry region.

Israel Haddon, Account Manager for Excel Concrete in Queensland, has enjoyed an outstanding 12 months in Sales with Holcim.

Through hard work and dedication, Israel has earned a reputation for being an attentive and responsive Account Manager who delivers for his customers. Israel goes above and beyond to ensure his customers achieve their business targets, even if he has to think ‘outside the box’ to find the best solution.

Congratulation to both Danny and Israel – both top performers in every sense of the word, and we are proud to recognise their service to our valued customers.

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Salesperson of the Year presentation (l-r): George Agriogiannis, Holcim CEO; Danny Mazarolo, Aggregates Account Manager and Hans Fuchs, Executive GM Concrete.

 

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Salesperson of the Year presentation (l-r): George Agriogiannis, Holcim CEO; Israel Haddon, Account Manager Excel and Hans Fuchs, Executive GM Concrete.